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Privacy Policy

At NovaLuxe Home Cleaning, trust is the foundation of our work. Being welcomed into your home is a privilege we honor with the highest standards of confidentiality and security.

Effective Date: July 2026 · Serving the San Francisco Bay Area

Information We Collect

We collect personal information necessary to deliver exceptional residential cleaning services tailored to your household. The categories of information we collect include:

Contact & Identification Information: Name, billing and service addresses, email address (contact@novaluxesc.com correspondence), and telephone number.
Service & Household Preferences: Information regarding surface finishes, pet care notes, priority cleaning zones, and eco-friendly product customization.
Access & Entry Security Details: Keypad codes, gate codes, lockbox combinations, and alarm instructions required to enter your residence safely.
Billing & Payment Data: Credit card or bank payment tokens processed securely through certified PCI-DSS compliant third-party payment gateways.

How We Use Your Information

We use the personal information collected solely to administer, improve, and personalize your luxury cleaning experience:

Scheduling, confirming, and executing standard, deep, recurring, or move-in/move-out cleaning appointments.
Coordinating secure home access exclusively for background-checked, certified cleaning professionals assigned to your home.
Responding promptly to inquiries, service feedback, quotes, and customer support requests sent to contact@novaluxesc.com.
Providing service updates, invoices, and quality guarantee follow-ups.

Home Access & Confidentiality Protocol

We understand that providing access to your private sanctuary requires absolute trust. NovaLuxe enforces strict internal security measures:

All alarm codes, lockbox pins, and physical keys are encrypted and anonymized using secure client identifiers. Our staff is legally bound by confidentiality agreements, and entry credentials are only accessible to team members during active service windows.

We never share, sell, or disclose your residence details, occupancy schedules, or personal habits to any unauthorized third party.

Information Sharing & Third Parties

NovaLuxe does not sell, rent, or trade your personal information. We only share data with vetted third parties strictly necessary for operational execution:

Payment Processors: Secure industry-standard gateways for handling credit card and invoicing transactions.
Legal & Regulatory Compliance: When strictly required by law, valid legal process, or to protect the safety of our staff and clients.

California Resident Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal data:

Right to Know & Access You may request details on what categories and specific pieces of personal information we have collected about you over the past 12 months.

Right to Deletion You may request the permanent deletion of your personal data and access codes, subject to legal and bookkeeping retention exceptions.

Right to Correction You may request immediate updates or corrections to any inaccurate contact or household records.

Non-Discrimination We will never deny services, charge different rates, or provide lower quality service if you exercise your privacy rights.

We Are Here to Help

Questions About Your Privacy?

If you have any questions, requests to exercise your privacy rights, or concerns regarding how we protect your information, please contact our administrative office directly.

Email: contact@novaluxesc.com (650) 247-5945